Why changes in LA are key to improved after-sales service for Power Gems
Have you heard, Jeremy Walsh has joined Power Gems as General Manager in LA? He’s the visible tip of the iceberg, of the changes we’ve been making in Los Angeles.
The other big change happened in April, when Power Gems Corporation moved to much larger premises in Santa Clarita, with more spa... Read Full Article
The best throwback photo. Power Gems in 1997
The Power Gems Los Angeles facility relocated from Van Nuys to Santa Clarita in April. As part of the move, we were going through old storage cases and found these photos of Power Gems from 1997.
In those days our American team were based in the industrious area of Los Angeles, Sun Valley. Mike N... Read Full Article
Power Gems opens new Service Centre in Shanghai
The world’s leading high speed ballast designer and manufacturer is offering after sales support from new premises in China.
Power Gems has a new service centre (above) in Shanghai, in partnership with Shanghai Meizeng Testing Technology Co Ltd (‘Meizeng’). This latest addition extends ... Read Full Article
Power Gems upgrades ballast testing and repair facilities in Manchester
A major step forward was taken at Power Gems, as we added engineers and expanded the area used to test and repair our range of high speed ballasts. Work at Power Gems headquarters in Manchester, UK, began in September to reconfigure the workshop, creating more space and a better workflow. We create ... Read Full Article
Power Gems invest in better testing and repair
Power Gems wants to ensure you receive the best after-care for your ballasts. So, we’re investing in people and facilities as part of a plan to improve repair turnaround times.
This investment includes reconfiguring the Power Gems workshop in Manchester HQ and putting more of our people through... Read Full Article
Changes in response to the Power Gems 2016 survey
Improved after-sales support, ability to buy ballasts online and access to training, all issues raised by you in the 2016 Power Gems survey.
The survey, first launched in 2015, gave us plenty of food for thought. The key take away points are:
After sales support
The responses you gave in Februa... Read Full Article