Here’s the first in our series of videos explaining fault finding for the 18kW EB1812P high speed ballast by Power Gems. In this video, we describe a very specific situation, although quite common, caused usually by problems outside the ballast. Power on, no LED error lights working If you ... Read Full Article
Spanish lighting rental company Aluzine Lighting sent one of their technicians to Power Gems’ head office for practical hands-on training and a factory tour. In June, Alberto Martinez was with our test engineers in Manchester for a week, gaining an understanding of the full range of Power Gems ... Read Full Article
In 2009, Power Gems launched a unique modular design for its range of high-speed ballasts that allows you to pop out the faulty module, with the option to repair it later at your leisure. The modular design – best exemplified by the EB1812P 18kW/12kW/9kW/6kW high speed ballast – is the brainc... Read Full Article
We had to get the visitor’s cups out, as Power Gems held the first training event in a long time. Last week, Power Gems welcomed Jamie Powell, George Mathews and Daniel Scalatchi from MBS Equipment to our HQ in Manchester for training. There’s been a gap of three years since the last time... Read Full Article
At Power Gems we welcome the new right-to-repair legislation; it formalises our way of thinking, that you should be able to repair a product that’s only a few years old. And you should be able to buy products that are more durable. We make Power Gems to last; typically, the life span far exceed... Read Full Article
A significant milestone in our quest for after-sales service excellence has been reached, with the team in LA helping Power Gems achieve six days without a single customer unit in for repair. That’s six days and counting. Given how many of our high speed HMI ballasts are in circulation, many datin... Read Full Article
