Repair & Servicing

Power Gems invest in better testing and repair

Power Gems wants to ensure you receive the best after-care for your ballasts. So, we’re investing in people and facilities as part of a plan to improve repair turnaround times. This investment includes reconfiguring the Power Gems workshop in Manchester HQ and putting more of our people through... Read Full Article

Changes in response to the Power Gems 2016 survey

Improved after-sales support, ability to buy ballasts online and access to training, all issues raised by you in the 2016 Power Gems survey. The survey, first launched in 2015, gave us plenty of food for thought. The key take away points are: After sales support The responses you gave in Februa... Read Full Article

Power Gems focuses on enhanced after-sales support

While Power Gems high speed ballasts are robust and reliable, we are keen to provide a consistently high level of after-sales service. With the addition of service centres in New York and Atlanta, and growth in Los Angeles and Manchester (UK), customer satisfaction remains a priority. Last year we i... Read Full Article

Ballast repairs – Carlos over from LA for training

If you ever have to send your Power Gems ballast to our Van Nuys facility in Los Angeles to be repaired, the chances are Carlos Perez will be the man wielding the soldering iron. This week Carlos has been over in the UK, visiting our head office in Manchester, to undergo further training in product ... Read Full Article