Service Videos


Our team of Power Gems engineers are ready to help you get the best from your ballast. We often put on training in product service at our Manchester headquarters. Get in touch to find out more.

Here you can find support videos. We show you how how to perform routine maintenance and repairs.

Need to change the power module on your EB425P?

This step-by-step guide shows you how – safely and easily, thanks to the modular design unique to Power Gems ballasts.


Does your ballast need a repair service? Leave your contact details and we’ll be happy to help you.


“Having worked closely with Power Gems for the past 15 years I can safely say their professionalism, customer service, technical support, and attention to detail are second to none.”
John Smith, Paskal Lighting

“Along with training specifically on our new ballasts, we were encouraged to explore the product features of the lower wattage high speed ballasts in the range. For a busy lighting rental company, such as ours, there are clear benefits in the modular design. There’s a lot of skill involved, and the products have been well-thought through. It was great to get to know the whole team, from assembly-line workers and test engineers to Phil and Patrick.”
Juan Garcίa, Cinelux