Changes in response to the Power Gems 2016 survey
Improved after-sales support, ability to buy ballasts online and access to training, all issues raised by you in the 2016 Power Gems survey.
The survey, first launched in 2015, gave us plenty of food for thought. The key take away points are:
After sales support
The responses you gave in February were more favourable towards the after-sales support available, compared to last year. We hope this is a reflection of the improvements we’ve made, and the ongoing effort to give you more local points to access support: from Los Angeles, Atlanta, Miami and New York in the US, as well as direct from Manchester HQ in the UK.
However, we take no credit for the individuals singled out for praise – step forward Giles in Manchester, and Chip, Dan and Carlos from our team in America.
Online shop
Many of you want different buying options – such as payment upfront and an online shop to speed up the sales process.
Training
Some of you are looking for more information about training. Specifically, you want more about servicing ballasts. Direct access to service information and the technical team in the factory appears to be particularly appreciated.
If you didn’t get a chance to have your say, it’s not too late – you can provide feedback quickly and easily direct to the owners, by emailing Patrick or Phil.
Coming soon
The beauty of being the size of Power Gems is that you, the customer, get to shape the direction of the product with closer collaboration between end users and the business. And we can move faster than many of our competitors, so…watch this space for news of the launch of a new service coming soon from Power Gems.
Power Gems survey winner – Jeff Funderburk (L) won an IPad Air. Dan Basso visited Jeff at Commander LLC to present the prize.
