Ordering & Shipping

Power Gems are trialling the online ordering of their range of affordable high speed ballasts. The service is currently only available to addresses in mainland USA.

For orders and deliveries to any other countries please get in touch.

 

How to order

Items will be shown as being in or out of stock. If an item is out of stock, we will notify you by email of any delay.

If you urgently need an item, please email first to check availability. We will do everything we can to fulfil your order fast.

 

When do you charge sales tax?

We have to charge sales tax on any orders we ship to states where we have a physical presence. Power Gems Corporation has facilities in Atlanta and Los Angeles.

  • Items sold by Power Gems Corporation and shipped to destinations in Georgia are subject to local sales tax at 7%.
  • Items sold to destinations in California are subject to local sales tax at 9%.

No sales tax is charged for all other states.

 

Shipping

Power Gems aims to deliver orders to USA addresses within 7 working days. For orders and deliveries outside the USA, please get in touch

We try and keep an extensive stock of all items and despatch within 24 hours of receiving your order, but during busy times delivery could take longer.

We offer a range of delivery methods using trusted courier services. Each order is tracked and requires a signature on delivery.

Delivery costs

Shipping costs are offered at checkout.

There is a single charge (calculated by weight) for shipping your whole order.

Free delivery

Shipping across the United States via ground freight, your delivery will arrive in 5-7 days.

Upgrade my delivery

For an extra 2.5%, upgrade for 2-3 day air freight service.

Delivery Instructions

Deliveries must be signed for – please make sure you are available. We will make every effort to deliver, but you may incur an additional charge for re-delivery if the courier is unable to get a signature as proof of delivery.

You can specify a different delivery address during the checkout process.

Returns

We hope you’ll be delighted with your Power Gems ballast. If not we’d like to know. You can email us or call our team in Los Angeles on 818-376-1800

You can return items within 14 working days of receipt.

Refunds will be given where goods are faulty or arrived in less than perfect condition. We will also refund the shipping costs.